Head of Procurement, Operations

Hemel Hempstead (Hybrid – 3 days/week in office)

Annual salary + bonus and benefits

We're looking for a Senior Procurement leader who's ready to shape strategy across four dynamic categories and lead a brilliant team of Category Managers. In this role, you'll drive tangible commercial value, build supplier resilience, and hit EBITDA targets that genuinely matter. You'll work closely with our functional leaders to align procurement strategy with business objectives, whilst building and developing a high-performing team that's as invested in excellence as you are. This is hospitality procurement at its best – where strategy meets real-world impact

What you will be doing:

-        Shaping category strategy - Developing and delivering procurement strategy across your assigned categories, aligned to Haven's broader vision, through strategic sourcing, supplier negotiations, and contract management

-        Driving commercial value - Identifying and leading a pipeline of savings, cost avoidance, and value-generation opportunities, managing project prioritisation to maximise ROI and hit targets

-        Building brilliant supplier partnerships - Developing strong, collaborative relationships with suppliers and demonstrate best-in-class relationship management to your team

-        Leading and growing your team - Mentoring and developing Category Managers and Procurement Managers, fostering a high-performing procurement culture

-        Partnering across Haven - Working closely with senior stakeholders across operations, commercial, finance, and support functions to unlock maximum procurement value, whilst supporting transformation initiatives and providing commercial insights to leadership

What we’d like you to bring:

-        Proven procurement and leadership experience in multi-site hospitality, with Category Manager or Head of Procurement level experience across at least two relevant categories

-        Strong commercial negotiation and contract management expertise – confident navigating high-value supplier discussions, developing category strategies, and delivering tangible commercial value

-        Proven ability to lead and develop high-performing teams, with excellent stakeholder engagement skills across all levels (including executive/C-suite)

-        Pragmatic, solutions-focused approach with a continuous improvement mindset, proactive influencing skills, and the ability to manage multiple complex priorities autonomously

-        Proficiency with procurement systems (e.g., Coupa or similar); CIPS/MCIPS qualification and retail/leisure sector experience are desirable

What’s In It For You?
- ‘Holiday Buy Scheme’
- Annual bonus
- Generous discounts on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We're part of the award-winning Bourne Leisure family - Haven & Warner Hotels - with 9,000 team members across 39 seaside locations and our HQ in Hemel Hempstead.

What's it like to work with us?
We're defined by our people and our Breath of Fresh Air culture, which values authenticity and supports every team member. We operate a hybrid model (60% office-based, occasionally on Park or at external events), and we're genuinely committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments, flexible working, part-time, or job-share options where possible.

What to expect in recruitment
The interview process is up to 3 stages and may include a presentation or skills test. If you need any support or reasonable adjustments to perform at your best, just let us know – we're here to help. Get in touch at resourcingteam@haven.com with any questions.

What We Offer

- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’

- Annual bonus

- 20% discount on both Haven and Warner Hotels holiday for you, family and friends

- Comprehensive wellbeing support

- Access to the Bourne Leisure corporate box at the O2 Arena ,London

- Exclusive discounts with corporate partners

- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees

- Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply 
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.