L e a r n i n g O p p o r t u n i t i e s

Your Journey at Haven!

We believe brilliant careers don't just happen, they're built. At Haven, we're genuinely committed to giving every single team member the tools, support, and opportunities to grow, thrive, and build a career they're proud of. 

Whether you're starting day one or thinking about your next big move, we've got you covered. From your first induction through to developing specialist skills, pursuing promotions, or carving out your own unique path, there’s a learning opportunity designed with you in mind. Everyone at Haven deserves an opportunity of a lifetime, and we're here to help you make it happen. 

Your ambitions matter. Your ideas matter. Your potential matters. And we're committed to creating a workplace where everyone has the space, support, and genuine opportunity to become the best version of themselves.

Your First 90 days

Starting something new can feel like a lot. That's why we've designed your first 90 days to feel like the opposite of that, it's warm, welcoming, and genuinely supportive. 

You'll get to know the team properly, understand our Breath of Fresh Air culture, learn how we do things, and settle into your role with confidence. We'll pair you with buddies, give you structured onboarding, and make sure you've got everything you need to succeed, because we want you to feel like you belong from day one. 

Your first 90 days aren't just about ticking boxes. They're about building the foundations for a role you'll love and relationships that'll last. We're here to support you every step of the way. 

Career Development

We believe real career growth happens through genuine conversations. When you're thinking about your next step, whether that's developing deeper expertise in your current role, stepping into leadership, exploring a different part of Haven, or specialising in something new, we'll work with you to help make it happen. 

You won't find one-size-fits-all career plans here. Instead, when you're ready to progress, we'll have honest conversations about where you want to go and what that looks like for you. We'll help you discover opportunities that fit your ambitions, and together we'll create a development plan that's uniquely yours. 

Depending on where you want to take your career, you'll have access to training, mentoring, stretch opportunities, and clear pathways so you can see what's possible. You'll also get genuine support from leaders who understand your potential and are invested in helping you succeed, every step of the way. 

Your development journey is yours to shape. When you're ready to level up, we're ready to support you. 

Skills Development

Every single team member at Haven deserves to feel confident and capable in their role, so when you join us, you'll get everything you need to truly excel. We're talking job-specific workshops that go deep into what you do best, culture training that helps you understand who we are and how we work together, and essential knowledge about safety and security.  

Skills development is about building genuine confidence and expertise in what you do. We want you to feel like you know your stuff, understand the impact you're having, and feel genuinely proud of the work you're delivering every single day. 

As you grow in your role, skills development continues to evolve with you. It prepares you for the opportunities ahead, and when you're ready to take that next step into a new role, a leadership position, or a different direction, you'll have the solid foundation and confidence to make that move successfully. 

You deserve that foundation. Let's build it together. 

Find out more about our team’s Careers Journeys

Darren Hiscock

General Manager at Riviere Sands

The sky is the limit

I’m the General Manager at Riviere Sands, Cornwall, and I’ve been with Haven for 13 years. My first role was as a Holiday Sales and Owner Exclusive Front Desk Team Member (now known as Experience Team Member) at Thorpe Park, Cleethorpes. From there, my career journey has taken me through a variety of roles, including Holiday Experience Assistant Manager and Holiday Experience Manager at Thorpe Park; Caravan Sales Team at Golden Sands, Mablethorpe; iClean Implementation Manager and then Operational Excellence Business Partner with our Central Support Team working across all 36 Parks; Head of Experience at Golden Sands, Mablethorpe; and then to my current role.

So many wonderful experiences have helped my career development, and I’ve benefitted from the support of some truly wonderful leaders. The most valuable experience I’ve gained, however, was from working centrally – I got to see lots of ways of working across many parks and various departments that gave me a deep understanding of the business in general. The one piece of advice I would give to anyone who wants to progress to General Manager would be to gain as much experience as possible in other departments or at other parks – to see and understand how everything works truly does help with your progress.

As part of my progression, I’ve been lucky enough to be involved in lots of courses and qualifications including Grievance and Disciplinary training, Inspiring Leadership 1, 2 and 3, Insights Colour Profiling, ‘Get Ready to Grow to General Manager’ and most recently the ‘Grow to’ General Manager/Senior Leader Programme. I’ve also been pleased to facilitate lots of courses/training within Haven including Breath of Fresh Air sessions as a Pioneer, TTT Breath of Fresh Air sessions as a Lead Pioneer, TTT Coaching sessions and Basic Colours Profiling sessions.

When I joined Haven, I thought I was waiting until I found a ‘proper job’, but I’ve discovered a satisfying career here and I feel like Haven has become my family. The opportunities you get with Haven are astounding: if you have he correct drive and passion and apply yourself properly, the sky’s the limit.

Maz Howard

General Manager at Wild Duck

A facility for career progression

I’ve been General Manager at Wild Duck Holiday Park since 2016, but started my career with Haven in 2002 as a seasonal part time Receptionist in Holiday Sales. After returning for three seasons and taking on guest relations in the final year, I was awarded a permanent full-time role in 2005 and promoted to Park Services Manager & PSA, responsible for the maintenance, grounds, security and health and safety administration on the park.

During this time, I also took on the position of Lead Pioneer, running induction programmes with new team which included ‘Create the Magic’ later to become the ‘Breath of Fresh Air’ culture we know today.

In 2012 I decided to take a change in direction and took on a regional position, supporting PSA’s in the Essex and Norfolk parks with claims prevention and accident investigation. In 2014 I joined Caister as Park Services Manager and by 2016 I’d been enrolled on the Next Generation programme to become a General Manager. In July the same year I was offered my current position at Wild Duck.

During my career with Haven I’ve been given the opportunity to take part in many training programmes, which included Inspiring Leadership levels 1, 2 and 3, as well as the Bourne Way of Leading programmes we use today. 

I’ve benefitted from many training programmes over the past year, from Legionella Awareness to coaching/performance management programmes; most recently I’ve gained a qualification in Level 3 Food Hygiene.

I also lead an environmental programme on the park as Green Team Leader, helping the park achieve a Gold status David Bellamy Award and Silver Green Tourism Awards for five consecutive years.

My ambition is for our park to achieve ‘Park of the Year’ with an all-green balanced scorecard, before either moving to a bigger park or even a change of brand to Warner Hotels in the future.

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