I’ve been General Manager at Wild Duck Holiday Park since 2016, but started my career with Haven in 2002 as a seasonal part time Receptionist in Holiday Sales. After returning for three seasons and taking on guest relations in the final year, I was awarded a permanent full-time role in 2005 and promoted to Park Services Manager & PSA, responsible for the maintenance, grounds, security and health and safety administration on the park.
During this time, I also took on the position of Lead Pioneer, running induction programmes with new team which included ‘Create the Magic’ later to become the ‘Breath of Fresh Air’ culture we know today.
In 2012 I decided to take a change in direction and took on a regional position, supporting PSA’s in the Essex and Norfolk parks with claims prevention and accident investigation. In 2014 I joined Caister as Park Services Manager and by 2016 I’d been enrolled on the Next Generation programme to become a General Manager. In July the same year I was offered my current position at Wild Duck.
During my career with Haven I’ve been given the opportunity to take part in many training programmes, which included Inspiring Leadership levels 1, 2 and 3, as well as the Bourne Way of Leading programmes we use today.
I’ve benefitted from many training programmes over the past year, from Legionella Awareness to coaching/performance management programmes; most recently I’ve gained a qualification in Level 3 Food Hygiene.
I also lead an environmental programme on the park as Green Team Leader, helping the park achieve a Gold status David Bellamy Award and Silver Green Tourism Awards for five consecutive years.
My ambition is for our park to achieve ‘Park of the Year’ with an all-green balanced scorecard, before either moving to a bigger park or even a change of brand to Warner Hotels in the future.