Lettings Administrator

Position: Lettings Administrator  
Type: Full- Time/Permanent    
Salary: £12.71 per hour 
 
Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.  
 
We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.  
 
Key Responsibilities  
- Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.  
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.  
- Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.  
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.  
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.  
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.  
 
Requirements  
-Strong administrative and organisational skills, with an eye for detail.  
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.   
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.  
- Ability to work collaboratively across departments to deliver exceptional service.  
- Knowledge of compliance processes is advantageous, though full training will be provided.  
 

What We Offer 
- An inclusive, supportive work environment.  
- Comprehensive training and ongoing support.  
- Career development opportunities, including fully funded qualifications.  
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!  

How to Apply 
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk