Holiday Home Administrator

Position:  Holiday Home Revenue Administrator  
Type: Part-Time / Permanent  - 21 hours over 3 days    
Salary: Competitive 
 
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.  
 
We’re seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.  
 
Key Responsibilities  
- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.  
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.  
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.  
- Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.  
- Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.  
- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.  
- Support team performance by meeting all relevant targets and metrics.  
 
Requirements  
- Exceptional organisational and administrative skills.  
- Strong customer service and communication abilities.  
- Confidence in managing transactions and handling sensitive customer information.  
- Proactive and solution-oriented approach to resolving issues.  
- Knowledge of compliance processes, with training provided where needed.  
 

What We Offer 
- An inclusive, supportive work environment.  
- Comprehensive training and ongoing support.  
- Career development opportunities, including fully funded qualifications.  
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!  

How to Apply 
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk