Owners Lounge Team Member

Position: Owners Lounge Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to £12.21 per hour depending on age

Applicants must meet the minimum legal age of 18 to sell alcohol

Join our One Great Team at Haven as an Owners Lounge Team Member, where you’ll help create a relaxed, welcoming, and high-quality experience exclusively for our Holiday Homeowners. This role is all about great service, familiar faces, and creating a comfortable social space that owners love returning to.

Whether you’re preparing a perfectly poured pint, serving a glass of wine, or enjoying a friendly chat with our owners, you’ll play a key role in making the Owners Lounge a warm and welcoming space.

Key Responsibilities

- Greet Holiday Homeowners warmly and provide attentive, personalised service

- Take and prepare drinks orders, including beers, wines, spirits, and simple cocktails

- Maintain a clean, organised, and well-presented bar and lounge area

- Build rapport with owners, helping to create a friendly, community feel

- Support owner events and social activities, including setting up, serving, and ensuring events run smoothly

- Work collaboratively with other departments across the park when required to support owner experiences and operational needs

- Work closely with the team to ensure smooth day-to-day lounge operations

- Follow all responsible alcohol service and health & safety guidelines

Requirements

- Previous experience in a bar, hospitality, or customer-facing role is beneficial but not essential

- A friendly, professional, and customer-focused approach

- Confident communicator who enjoys building positive relationships

- Able to work calmly and efficiently in a relaxed but service-led environment

- Flexible availability, including evenings, weekends, and holidays

What We Offer 
- An inclusive, supportive work environment.  
- Comprehensive training and ongoing support.  
- Career development opportunities, including fully funded qualifications.  
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!  

How to Apply 
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk