Digital Product Manager

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Product Manager (WiFi & Connectivity)
Location: Field Based – Regular UK Travel
Contract Type: 12 Month FTC
Salary: Competitive annual salary + bonus and benefits

 
Your Opportunity
We’re looking for a curious and entrepreneurial Product Manager to lead on transforming a successful WiFi and connectivity trial into a polished, scalable solution to be rolled out across all our parks in 2026. This is a chance to be part of an exciting and rewarding project that will enable our digital products and services to work across our parks and create an experience that delights our guests, owners, and teams while driving both NPS and revenue.
Working as part of our Digital Product team, you’ll own the end-to-end journey – from installation to sales, through to support. You’ll collaborate closely with stakeholders across Digital, Operations, and Technology, ensuring we deliver a product that’s robust, guest-centred, and commercially impactful.

What you’ll be doing
Create, deliver, and manage digital products that support our business objectives and delight our guests.
Lead the product roadmap for WiFi & Connectivity within our Tribe structure.
Oversee product discovery, including user research, analytics, market insights, and experimentation.
Manage end-to-end product development – from user stories to testing and go-to-market.
Collaborate with cross-functional teams including UX, engineering, operations, and contact centre.
Ensure compliance, user safety, and alignment with brand strategy and guidelines.
Lead the roll-out of WiFi and connectivity solutions across multi-site operations.
Use data to track performance, measure outcomes, and optimise future delivery.
Champion innovation, experimentation, and continuous learning.
Keep guests and owners at the heart of every decision.

What we’d like you to bring
Proven experience rolling out guest-facing products at scale, ideally across multi-site businesses.
Strong background in product management within high-traffic B2C or digital environments.
Knowledge of UX design, agile frameworks, and product methodologies.
Experience working within technology, telecoms, or hardware/software products.
Commercial acumen with a focus on both NPS and revenue growth.
Excellent communication, stakeholder management, and influencing skills.
Ability to think differently, solve problems creatively, and challenge the status quo.
Willingness to travel regularly across the UK.
A self-starting, entrepreneurial mindset – excited by leading a global first rollout.
Commitment to placing guests and owners at the centre of everything you do.

What’s In It For You?
25 Days Holiday + Bank Holidays + Holiday Buy Scheme
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at [email protected].