Digital Operations Support
Bourne Leisure Head Office
Expired
Herts, United Kingdom
Full-Time
£Competitive
Digital
Added 7+ days ago
About the Role
Junior
Digital Operations Support
Remote
(With very occasional travel)
Do you have an IT / Application support background with an interest in Incident
Management? Do you enjoy solving
technical problems and managing queries and issues to resolution? Can you communicate effectively to
stakeholders at all levels?
If so, this role could be for you! We are looking to grow the team which provides support across our entire
digital operation. As a member of the
Digital Operations Support team, you will play a vital role in protecting the
reputation of our Digital Product portfolio by ensuring incidents are responded
to, investigated, and resolved in an efficient and effective manner.
Who are we?
The Haven Digital team is focussed on using the latest tools and technologies to provide a seamless and immersive customer experience across any one of our 38 Holiday parks. As part of the UKs leading holiday operator, we are responsible for designing, developing and deploying new and exciting applications to provide a truly, digital first experience.
What you will be doing:
The Junior Digital Operations Support role will be the first
point of escalation for any Digital focused products or platforms and enhance
the operational support channels to ensure resolution quickly and efficiently.
The Junior Digital Operations Support member will support the Digital
Operations Support Core team by supporting all critical issue investigations
and running with communication and administration tasks.
• Responsibility for the Incident
communication and coordination for all Digital owned critical products and
platforms
• Ensuring service affecting incidents
are responded to, investigated, and resolved, escalating where necessary
• Communicating
effectively with senior stakeholders
• Support responsibility for
coordinating low level incidents and requests through the appropriate support
channels and resolving where required
• Supporting and owning the operational
readiness of new/changed products and platforms requiring ongoing operational
support and monitoring
• Helping to maintain the operational
knowledge required within the Digital Operations function to better support the
Digital-owned critical products and platforms
• Out of hours (On-Call) responsibility
for managing Digital products and service outages through to
resolution/remediation
What we’d like you to bring:
Background in IT / Application Support
Strong familiarity with ticketing systems
Demonstrable experience with observability and infrastructure monitoring
Excellent verbal and written communication
Exposure to Incident Management
What's it like to work with us?
Ultimately,
it’s our people and teams that make us an employer of choice.
At
Haven, we care about you as an individual– whether you are office based,
home based or a mixture of the two, we are open and transparent in our approach
and welcome the same approach in return. We are a place where talent
thrives and gives you the autonomy to be the master of your own
path. We are supportive and collaborative, giving you the
opportunity to learn, ask questions and work with different people throughout
the business. We are one great team, and we celebrate successes as
an individual and as a collective with our teams.
What’s In It for You?
- Competitive holiday allowance that rises with service
- Holiday buy scheme
- Annual bonus
- 20% discount for any Haven or Warner holiday for you, friends, and
family.
- Wellbeing support across several different topics
- Opportunities to use our corporate box at The O2 arena for music, comedy,
sport, and entertainment events
- Exclusive discounts with several corporate partners
- Access to fantastic learning and development opportunities, including
Apprenticeships & Degrees
- Real career pathways
If
this sounds like the right opportunity for you, go ahead and apply!
Location
1 Park Lane, Hemel Hempstead, Herts, Herts, HP2 4YL, United Kingdom
Job Reference: 40228