My first year with Haven was 2005, 17 years ago! I started as a seasonal team member working part-time with the Holiday Experience team. I moved to full time in 2006, still seasonal, and worked in the team for nine seasons. During this time I was a first aider, fire warden and master pioneer, and every season I took every opportunity to do something new and develop my skills.
I was offered a full-time position in 2015 in the Holiday Experience team, where I was responsible for TripAdvisor and the In Moment survey. Throughout my journey I moved from receptionist to supporting complaints, replying to guests, and doing courtesy calls. I was then offered the chance to be the Lead Pioneer, responsible for all park training. By this time, I was organising all recruitment for our park and being responsible for reception when the team manager was off.
I applied to be a cashier in 2018 and I am now People Administrator, Wellbeing Champion, and Lead Pioneer at the Wild Duck.
I have completed the Customer Care Apprenticeship Level 3 with Haven as well as Master Pioneer training, Lead Pioneer training and Recruitment Coordinator training.
I’ve always been open to learning new skills, and my manager has always supported me to expand my capabilities. We have a great culture here which provides amazing opportunities within both the seasonal and permanent teams. And of course, my role as Lead Pioneer keeps me engaged and motivated to develop my skills all the time.
We are a place where talent thrives, and I feel that I’ve been given every chance to thrive in my career at Haven.